Business Continuity Plan in effect across sites, with support for plans, pharmacies, and members
San Juan, PR — Abarca Health announced today that it remains fully operational as a major winter storm brings heavy snow, ice, and dangerous cold across large portions of the United States. Forecasts and official alerts indicate widespread wintry conditions from the South through the Midwest and into the Northeast, with localized blizzard conditions and significant icing. As of today, more than 20 states and Washington, D.C., have declared states of emergency.
“Our Business Continuity Plan is active and performing as designed. Teams are engaged, platforms are stable, and our pharmacy and member support lines are staffed around the clock,” said Adriana Ramírez, President & COO of Abarca. “We’re coordinating closely with clients and pharmacies to keep care continuous during this event.”
As the storm progresses, Abarca is balancing work across teams in over 40 states, working under remote-work protocols and extended shifts to maintain coverage. Darwin, our technology platform, is continuously monitored in real time to safeguard claims adjudication, prior authorization, and eligibility services, with capacity protections and failover procedures in place if needed. Dedicated support for pharmacies and plan sponsors remains available continuously, and Abarca is issuing network updates as local conditions evolve.
Our Account Management Teams have been working proactively with our clients to minimize member access situations and provide any needed support. Pharmacies experiencing weather-related disruptions can contact the Pharmacy Help Desk for real-time assistance on claims and policy-aligned overrides. Members should call the number on their ID card for immediate support.
Abarca will continue to provide operational updates to stakeholders until the storm risk subsidies.
About Abarca Health
At Abarca, we see a future in which healthcare is seamless and personalized, and we are working every day to make it a reality for the people and organizations we serve. We are starting with prescriptions, the frontline of healthcare. But by leveraging Darwin, our smarter technology, straightforward business approach, and a team driven to innovate and find a better way in everything we do, we are enabling a broader healthcare revolution. Abarca manages $14B in annual drug spend and serves 7.5M lives across the United States, including clients that have achieved a 5-Star Medicare Part D rating. With 20 years of unstoppable drive, we continue to build a better way in healthcare. Visit Abarcahealth.com for more information.